Ordering and Payment

HOW DO I PLACE AN ORDER AND PAY?

Shopping at Bluebella is quick and easy. All products are in stock and ready for despatch unless otherwise stated.

Click here to view your basket and check out now.

 

AVAILABILITY

To avoid disappointment and delays you can only order items that we have in stock.

Our site tells you if an item is out of stock in a particular size – unfortunately we cannot guarantee that new stock will become available.

 

HOW TO ORDER

Browse the shop by clicking on the product categories in the navigation at the top of the screen. Click on product pictures to see more information and to load a larger picture.

When you find a product you want to buy, click the "Add to basket" button to add it to your basket.

The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically. Remember that all prices include VAT

You need to have cookies enabled in your Web browser to shop here. We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to buy from the Bluebella website. Your Web browser will probably be automatically set to use cookies - click here to check your browser.

When you have finished shopping, click the 'Go to Checkout' link and you will be taken through the simple and secure payment process.

You can place an order online and pay by credit card, PayPal or Apple Pay.

Your card details are verified automatically online by Shopify Payments, and are not stored on the site.

Your personal details are kept secure at all times and are not shared with any other companies.

Once an order is placed on our website we are unable to make changes or additions.

 

HOW DO I PAY FOR MY ORDER?

Pay for your order by credit card, PayPal or Apple Pay. When you check out, you can choose your preferred payment method and follow the simple step-by-step instructions.

Please note that when paying by credit card we currently only take payment in EUR.

 

PAYING BY CREDIT OR DEBIT CARD

Go through the secure checkout as normal and select ‘Credit card'.

You can use Visa or MasterCard 

 

PAYING BY PAYPAL

Go through the secure checkout as normal and select ‘PayPal'.

You will be taken to the PayPal site to log into your account and set up the payment.

You will be automatically returned to the Bluebella site to confirm the payment total and place the order.

Your PayPal account will show a charge to Bluebella. It is not possible for us to change this name on the PayPal system.

 

PAYING BY APPLE PAY

This payment method is only available when you purchase from your mobile device. You will need to have already set up an Apple Pay account.

Go through the secure checkout as normal and - in the express checkout section - select Apple Pay.

You will then be asked to log into your Apple Pay account - follow the instructions to authorise the payment.

Finally, you’ll be redirected to the Bluebella website to confirm your order.

 

HOW TO USE A DISCOUNT CODE WHEN PAYING WITH APPLE PAY

The easiest way to do this is:

1 Create a Bluebella Account
2 Make sure you are logged in
3 Select Apple Pay in the express checkout box
4 Follow the instructions

If you don’t have a Bluebella account and you don’t want to create one, you will have to:

1 Enter your contact information and shipping address
2 Select your preferred shipping method
3 Enter your gift card or discount code in the ‘gift card or discount code’ box
4 GO BACK TO THE INFORMATION TAB (accessible from the top of the page)
5 Now that the discount has been applied to your total, you can select Apple Pay in the express checkout box.

 

AFTER I HAVE ORDERED

As soon as you place an order, you will receive a confirmation e-mail. The e-mail will list the products you have bought, your order total and the billing and delivery address.

Please double-check the information and if anything is wrong, please contact us as soon as possible.

When your order is despatched, you will receive another e-mail with your courier tracking code and a link to the courier website so you can monitor your delivery.

 

CAN I MAKE CHANGES TO MY ORDER?

Currently, once an order is placed and paid for on our website we are unable to make product changes or additions.

 

WHAT IF I AM OUT WHEN MY ORDER ARRIVES?

If you are out when the parcel arrives, your courier will leave a card telling you how to re-arrange delivery or where to collect your order.

 

SECURITY AND PRIVACY

We value your personal security as much as you do. That's why we will never share your details with any other companies. Your name, address and details are kept secure at all times.

Click here to read more about our Security & Privacy.